Refund and Cancellation Policy

PlumbPrep Pro is available on two recurring plans:

• Monthly Pro — billed at £4.99 each month.
• Annual Pro — billed at £47.90 each year.

Both plans renew automatically at the end of each billing period using the payment method you provided at checkout. You will be charged unless you cancel before the renewal date.

You can cancel your subscription at any time through the Stripe billing portal, accessible from your account page by clicking Manage billing. The portal shows your next renewal date, lets you cancel future renewals, and provides access to your invoice history.

If you have trouble accessing the billing portal, contact us at plumbprep.co.uk@gmail.com and we will assist you.

Cancellation stops the subscription from renewing. Your Pro access continues until the end of the current paid billing period. After that date, your account returns to free access and you will no longer be charged.

No partial refunds are issued for unused days in the current billing period.

PlumbPrep Pro gives you immediate access to digital content (the question bank and quiz features) as soon as your subscription is confirmed. By proceeding with a purchase and accessing the content, you acknowledge that performance of the contract has begun and that you may lose your right to a 14-day cooling-off cancellation under the Consumer Contracts Regulations 2013. Your statutory rights are not otherwise affected.

If you believe you have been charged incorrectly, charged twice, or have another billing concern, please contact us promptly at plumbprep.co.uk@gmail.com with your account email address and details of the charge. We will investigate and respond within 2 working days.

We are happy to consider goodwill refund requests for genuine billing errors or duplicate charges and will review each case fairly.

Nothing in this policy removes or restricts your statutory consumer rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you believe a statutory right applies to your situation, contact us or seek advice from Citizens Advice.

All refund and billing enquiries: plumbprep.co.uk@gmail.com